Accept Online Requests: This identifies the Organization to the system as one
that does or does not choose to participate in Online Request Entry.
Accepted To Organization: This identifies
the User Profile to the system as one that is or is not authorized by the User
Organization to be used for Request Entry.
Active: This identifies the User Profile to the system as
one that is or is not authorized to be used for Request Entry.
Address: A physical address that will be the default “Ship To” address for new requests.
City customers should use an inter-office address in the following format:
Building Number/Suite Number Name
Example: 106/450 Joe Smith
Street addresses do not work.
Allow Organization Billing Access:
This identifies the User Profile to the system as one that is or is not authorized by the
User Organization to have inquiry access to all activity for their Organization.
Assemble: The process of merging the components of an order into a finished product. Example: merging the covers, tabs and body text components of an order.
Authenticate: A process to establish the authenticity of a user.
Billing Code (Billing Parameter):
P&D uses the Billing Code information to bill the customer for the work provided.
For a City customer, it will be an SAP Cost Object.
For a Multnomah County customer, it will be a specific authorized County Billing
Parameter.
For any other non-City customer, it will be a valid, current P&D-authorized
Non-City User Number. If you do not have a Non-City User Number, or have forgotten yours,
please contact P&D Customer Service.
Billing Date: The date the job was posted billed by
completion of a billing process.
Billing Filter: The Billing Filter defines the scope
of the Organization. It is defined in cooperation with BTS and entered by P&D based on
the Organization Management specification at the time the Organization is defined.
It is updatable only to P&D and BTS operators.
Category (User Category):
Categorizes a user or request as to whether they are a City, County, State, or Other
Non-City User.
Cost Object: For a City Customer, the SAP Cost Object to be billed
for the job. There are three types of SAP Cost Objects: Cost Center, Internal Order, or WBS Element.
Completion Date: The date the job was posted
completed by a P&D Operator.
Customer: The recipient of the product; not always the requestor.
Cut: Trim the finished product to the required size.
Delivery Medium: The means by which a Document Orignial is to be delivered to P&D. For reflective originals (hard copies), just specifiy "Reflective". For electronic originals, specify whether the file will be electronically "attached" with the request, "emailed" separately, or delivered on portable media (diskette or CD for example). If the document is to be delivered separately from the request, be sure to indicate the SR# so that P&D can match up the document(s) with the appropriate request.
Delivery Medium Label: The identifying label of the Delivery Medium..
Die Cut: A method of preparing, for example, the kind of product that you find hanging on your doorknob, or report covers with “windows” that allows the title on the first page to show through.
Drill: The process of preparing pages for insertion into a loose-leaf or other storage device requiring holes at specific points.
Due Date: The date the product is needed. Adequate lead
time avoids Priority Processing surcharges. P&D's
performance target is one day turnaround on most jobs. There are times, however, when this
is impossible due to the complexity or special requirements of a job. P&D may have to
adjust the Due Date that you request. If so, you will be notified.
Electronic Original: An electronic file for duplication, as distinct from a printed document for duplication.
Finished Size: The product may be an 8.5x11 or other standard stock size, or may be trimmed to any size the requestor needs.
File To Upload: The name of a file on your workstation that is to be included with a request for service.
Fold: The process of folding, for example, an 8.5x11 page or pages to fit an envelope or to serve as a self-mailer.
Logon Name: (also known as User Name)
For a City customer (on the City network), your Logon Name is your Network Logon. For a
non-City customer, your Logon Name is your self-defined identifier to the system.
Mylar: A transparency product (instead of paper).
Number of Copies: Required number of copies or sets
of the source document or documents.
For example, 50 copies may be 50 copies of one page or 50 sets of 10 pages, depending on
the original(s) provided.
Number of Originals: Number of printed pages or
page faces to be duplicated. An original document printed on both sides counts as two
pages to be printed.
Number Per Set: The number of pages, for example, in
each pad of forms.
Organization: The organizational unit (or agency)
responsible for the Requestor. If your organization is not on the list, your management
must contact P&D to have it added.
Organization Manager: This identifies the User to the system as one that is authorized by the organization to manage activity for their organization. This includes:
See Also: Organization
[BACK]
Organizational Unit: See Organization.
OU: See Organization.
P&D Comments: Comments entered by a P&D
Operator.
Phone Number: May be a City 5-digit extension (36903),
a short number (823-6903, presuming Area Code 503), a full number (503-823-6903) or a
number with an extension (503-988-0000 x12345).
Platform: Defines whether the Electronic Original was
created on a MAC or IBM-compatible workstation.
Print-Ready: A source document for duplication, which
requires no pre-processing, or manipulation to be ready to use.
Priority Processing: Depending on the
complexity and volume of an order, target turnaround time may be one to seven days.
Priority Processing may be specified to shorten that time—if necessary—for a
surcharge fee based on a percentage of the total cost of the order. City Customers
Note: Use of Priority Processing where avoidable is a violation of the City Printing
Standard.
Reflective Original: A paper or hardcopy original.
Requestor: The individual who submits the request for service.
Request Number: The job identifier assigned by the
system.
Request Status: Showing the progression from Entry to Billed:
| Status | Definition |
|---|---|
| Draft | Waiting for entry completion. |
| Saved | Saved for later use. The request is complete and has been validated. |
| Returned | Returned to customer. This includes requests returned to customer after estimates have been developed, as well as requests returned for correction. |
| Estimate | Submitted to P&D for estimate. |
| Submitted | Submitted to P&D for processing. Waiting for review by P&D Customer Service Representative. |
| Accepted | The job has been reviewed and accepted by P&D Customer Service, but work has not started in the shop. |
| In Process | Work on the job has been started in the shop. |
| Completed | The job is completed and being held for pickup by the customer. |
| Shipped | The job is completed and has been shipped. |
| Ready to Bill | The charges have been reviewed and the job approved for billing in the next billing cycle. Cost can be determined after this point. |
| Billed | Request has been billed. |
| Cancelled | The job has been cancelled based on management decision. |
Request Title: (Also known as Job Title)
A brief description identifying the request; provided by the requestor.
Require Acceptance Of New User: This
identifies to the system whether the Organization requires that they review and explicitly
authorize new Users before allowing them to enter requests.
Saddlestitch: Example: An 11x17 product, printed with
four 8.5x11 pages on each sheet (two pages on each side), stapled in the middle and folded
to an 8.5x11 “booklet” (like a tax form instruction book).
Service Items: The detail of the services provided
for the job.
Ship Date: The date the job was posted shipped by a
P&D Operator.
Ship To Address: The Address of the Customer to whom
the job is to be delivered.
Ship To Name: The Name of the Customer to whom the job
is to be delivered.
Ship To Phone: The Phone Number of the Customer to
whom the job is to be delivered.
Single Side/Double Sided: Requests may require the product
to be printed single sided or printed on both sides.
If it is printed on both sides, it may be “Head-to-Head” for binding on the side
(like a loose-leaf notebook), or “Head-to Foot” for binding at the top.
Source Format: Defines the Electronic Original format
as, for example, MSWord Word Perfect, PDF…
Special Instructions: Instructions provided by
the requestor.
Staple: A method of securing a group of pages together.
Tab/Wafer: A method of securing a folded page or pages
for mailing.
Tab Cut: A method of preparing 'dividers' with tabs (like
file folders) for insertion into printed products.
User: Someone who uses this application. May be a Service Requestor or OU Manager
User Profile: Information about an individual User used to customize the program's behavior.
| P&D Electronic Service Request | This page last modified February 22, 2006 |
| Developed for Printing and Distribution by the Bureau of Technology Services | |